SHIPPING & RETURNS
SHIPPING POLICY
All orders are made or prepared with care at Eagle Eye Embroidery & Ink. Processing times vary depending on the type of product, order quantity, design requirements, and current production schedule.
For custom embroidery, screen printing, and other personalized items, we will provide an estimated completion time when your order is confirmed. Shipping time is additional to production time.
Once your order ships, you will receive a confirmation email with tracking information when available. Delivery times vary by shipping carrier and destination.
If you have a deadline or need your order by a specific date, please contact us before placing your order so we can discuss availability and timing.
RETURN & EXCHANGE POLICY
Because our custom and personalized products are made specifically for each customer, we do not accept returns or exchanges for changes of mind, incorrect sizes ordered, or customer-approved design details.
Please review your order information carefully before approving your design or placing your order.
If your order arrives damaged, defective, or contains an error made by Eagle Eye Embroidery & Ink, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will review the concern and work with you toward an appropriate resolution.
For non-custom items, please contact us before returning anything so we can confirm whether your item is eligible for a return or exchange.